FREQUENTLY ASKED QUESTIONSGet answers to some of the common questions we get.
Does Chem-Dry of Northern Nevada offer coupons, specials or promo codes for carpet cleaning?
Yes, at Chem-Dry of Northern Nevada we occasionally offer coupons and special promotions. You can find our current coupons on the Coupons page. You should also follow us on Facebook, Google+ & Twitter to get the latest carpet cleaning coupons and be notified of promotions as soon as they are happening.
Are Chem-Dry products safe for my kids and pets?
All of the ingredients in Chem-Dry of Northern Nevada’s primary cleaner, The Natural®, are on the F.D.A.’s G.R.A.S. (Generally Recognized as Safe) list and are safe for your carpets, home, family, and the environment. Like the name states, The Natural® is made with natural ingredients and doesn’t contain any harsh soaps or chemicals that could threaten your family’s health. Your carpets get cleaned with the assurance that they are completely safe for your family.
Is Chem-Dry of Northern Nevada a steam cleaning service?
No, Chem-Dry of Northern Nevada is not a steam cleaner like most carpet cleaners. Instead, we use a hot carbonation extraction technique to thoroughly clean and rid your carpets of dirt and grime. Continue on to the next question below to see how Chem-Dry of Northern Nevada compares to steam cleaning.
How does Chem-Dry compare to steam cleaning?
Traditional steam cleaning uses immense amounts of water combined with detergents and harsh chemicals to clean your carpets. Rather than give your carpets a complete clean, steam cleaning only partially cleans the surface of the carpet and pushes dirt and other contaminants deeper into the carpet. So while it may appear that your carpets were cleaned, the pushed dirt and grime sits at the backing of the carpet fibers along with not entirely removed detergent residue and excess water. This quickly becomes a breeding ground for harmful bacteria, mold, and mildew. Not good! This gradually attracts more and more dirt and causes you to have your carpets cleaned again sooner.
Chem-Dry of Northern Nevada’s process is very different. We employ millions of microscopic bubbles to explode dirt from deep in your carpet fibers, which is why we only need to use a fraction of the water than typical steam cleaners use. After the carbonation releases and lifts the dirt, our high powered equipment extracts the dirt and moisture from the carpet.
Take a look at a detailed comparison of Chem-Dry vs Steam Cleaning.
What is the best carpet cleaning method?
The Chem-Dry of Northern Nevada cleaning process is considered by many to be superior and healthier than other methods for your carpet and upholstery cleaning. Our unique hot carbonating extraction carpet cleaning method uses the power of carbonation to extract more dirt and grime from your carpets, giving them a deeper and longer lasting clean. Our carbonated cleaning solution only requires us to use a fraction of the moisture other methods require. This allows your carpets to dry faster, typically in 1-2 hours rather than 1-2 days and helps prevent the growth of mold and mildew under your carpet. Chem-Dry’s signature cleaning solution, The Natural®, is a cleaning mixture that—through the power of carbonation—lifts dirt to the surface where it is whisked away. The Natural® is non-toxic and ideal for homes with kids and pets and has received the Green Certification.
Why do I need protectant on my carpets?
Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.
How do you remove pet urine odor from carpets?
Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to explode urine crystals and break down the enzymes which get rid of the pet urine odor forever.
Will my carpets re-soil quickly after the cleaning is finished?
Not with Chem-Dry of Northern Nevada. Many carpet cleaners including steam cleaners use soaps and detergents in their process. This often leaves behind a sticky residue on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned and often requires more frequent professional cleanings. At Chem-Dry of Northern Nevada, we use a natural, biodegradable carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals, so it won’t leave any sticky or dirt-attracting residue.
How long will it take for my carpet to dry completely?
Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.
How often should I have my carpets cleaned?
The EPA (Environmental Protection Agency) suggests that homeowners clean their carpets every 3-6 months. If you have kids, pets or if someone in your home has asthmas or allergies, it’s advisable to do it even more frequently. Regular cleaning will not only improve your home’s appearance, but it will eliminate germs and allergens, improve your home’s indoor air quality and extend the life of your carpeting.
Should I vacuum before you arrive?
This is not necessary. As a standard part of our service, professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive.
What type of chemicals does Chem-Dry use?
Chem-Dry uses a natural, Green-Certified cleaning product called The Natural® as our primary cleaner. The Natural® doesn’t contain any soaps or phosphates and is safe, non-toxic and hypo-allergenic. By contrast, most steam cleaners use soaps, detergents and harsh chemicals in their process.
Why does Chem-Dry not use as much water to clean my carpets as steam cleaning does?
Chem-Dry of Northern Nevada uses up to 80% less water than typical steam cleaning because its carbonated cleaner, The Natural®, relies on millions of microscopic bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be suctioned away. This low water, a low-pressure approach is healthier for your carpets, allows your carpets to dry in only 1-2 hours and is also more environmentally friendly.
Can other carpet cleaning methods actually hurt my carpets?
Yes. Steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days, this method can actually cause carpets to grow mold, mildew and bacteria beneath the surface.
What is considered a room?
Our room sizes are based on 150 sq ft. If any of your rooms are over 150 sq ft, there may be an additional area charge. Hallways and stairs are considered to be separate from a room.
How long does it take for furniture to dry?
In most cases, the furniture dries within just a couple of hours, but in some cases, it may take overnight to fully dry depending on the upholstery’s fabric and how deeply it was cleaned – i.e. heavily stained areas will take longer to dry.
Do you offer protectant or stain guard for upholstery?
Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.
How does Chem-Dry clean upholstery?
We use our proprietary hot carbonating extraction cleaning method, featuring our core cleaner The Natural®. The carbonated cleaning bubbles release dirt, soil, airborne allergens and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil and airborne contaminants from your furniture, leaving it with a deeper, healthier clean than other alternatives.
How often do upholstery manufacturers recommend that you clean your furniture?
Manufacturers recommend professional upholstery cleanings every 24-48 months. As with carpets, the presence of kids, pets, allergies, and asthma in the home necessitates more frequent cleanings to improve air quality and the overall healthiness of the home. If furniture is stained, saturated or has unwanted odor then it is ready for a cleaning.
Why should I have my upholstered furniture professionally cleaned?
In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics. Without professional cleaning, this dust and dirt will remain in your carpets and furniture and can become very unhealthy.
Tile & Grout Cleaning
Why should I have my tile, stone and grout cleaned?
Just like carpet, dirt builds up over time that dulls your tile or stone’s appearance and discolors your grout. A thorough, professional tile, stone & grout cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home are clean and healthy. Scrubbing tile & grout on your hands and knees isn’t a fun job – with our professional equipment we can save your back-ache and make your tile surfaces look better than ever.
How often should I clean my tile, stone and/or grout?
Many factors need to be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaning. If stains and discoloration are present then your tile and grout are ready for a cleaning.
Why should I have my grout lines sealed?
Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance that the grout will hold.
We provide superior residential and commercial carpet and upholstery cleaning services throughout the Northern Nevada area including: Reno, Sparks, Carson City, Winnemucca, Battle Mountain, Lovelock, and the surrounding areas.
Chem-Dry of Northern Nevada
Carpet, Upholstery, Area Rug, Tile Cleaning in Reno, NV
Call for A Free Estimate:
Hours: Mon-Fri 8:30 am-4:30 pm